Refund policy

RETURN AND REFUND POLICY

At Vista Direct Limited, we want you to be happy with your purchase. If you change your mind about your order, you have the right to cancel your purchase within 14 days of receiving your goods.

14-DAY RETURNS

You can request a return within 14 days of receiving your Vista electric bike.

To request a return, please contact us through the contact details on our website and provide your order number and details of the item you wish to return.

The bike must be returned in a condition suitable for resale, with all original parts, accessories and packaging where reasonably possible. Please take reasonable care of the bike while it is in your possession.

RETURN DELIVERY

Unless the item is faulty, damaged or incorrectly supplied, you are responsible for the cost of returning the bike to us.

We recommend using a tracked and insured delivery service and keeping your proof of postage until your refund has been completed.

FAULTY OR DAMAGED ITEMS

If your bike arrives faulty, damaged or does not conform to your order, please contact us as soon as possible. We will work with you to resolve the issue and arrange an appropriate remedy in accordance with your legal rights.

Your statutory rights are not affected by this policy.

REFUNDS

Once your returned item has been received and inspected, we will process your refund.

Where you cancel your order under your statutory cancellation rights, we will refund the amount paid for the goods and any standard delivery charge that applied to the original order.

Refunds will normally be made using the original payment method.

EXCLUSIONS

This policy does not affect your legal rights in relation to faulty, damaged or incorrectly supplied goods.

CONTACT

If you have any questions about a return or refund, please contact Vista Direct Limited through the contact details provided on our website.

Vista Direct Limited
Oak Tree Farm
Green Road
Thorpe
Egham
TW20 8QL
United Kingdom